Call Center culture

Hourly billing is the Internet Explorer of pricing. Technically it works. But... why are we still doing this? You get punished for being fast. You...

Hourly billing kills love. I saw it happen again and again at implementation partners. Everything starts fun… and then it slowly burns down. Year 1:...

Hourly billing screws customers Hourly billing looks harmless. But it quietly moves all the risk to the customer. - You don’t know the final price....