We created a call center culture.
I cringe every time when I need to make a ticket on a portal.
So, you outsourced the creating of tickets in your system, to me? The customer?
Why don't you create the ticket, after I explain the problem to you in an email, chat, or a call?
Too much work? Automation can help with that!
Hourly billing is the Internet Explorer of pricing. Technically it works. But... why are we still doing this? You get punished for being fast. You...
Hourly billing kills love. I saw it happen again and again at implementation partners. Everything starts fun… and then it slowly burns down. Year 1:...
Hourly billing screws customers Hourly billing looks harmless. But it quietly moves all the risk to the customer. - You don’t know the final price....