Congrats Microsoft! You just discovered the most used app in Europe and Asia. ๐ŸŽ‰

by May 9, 2025Shorts

Congrats Microsoft! You just discovered the most used app in Europe and Asia. ๐ŸŽ‰

WhatsApp support is finally coming to Dynamics 365 Contact Center. https://www.microsoft.com/en-us/dynamics-365/blog/it-professional/2025/05/01/announcing-dynamics-365-contact-center-whatsapp-channel-powered-by-azure-communication-services/

Yes, the same WhatsApp we’ve all been using since forever. ๐Ÿ˜‚

Hereโ€™s the scoop: ๐ŸŸข Powered by Azure Communication Services ๐Ÿ“ž Fully integrated into Dynamics 365 ๐Ÿ“ฒ And now your support agents can finally talk where everyone else already is

Because letโ€™s be honest: In Europe and Asia, WhatsApp is basically oxygen. You use it to talk to your friends, your mom, your bossโ€ฆ and yes, even your plumber.

But somehow, until now: โŒ Not your customer service agent. ๐Ÿคทโ™‚๏ธ

So thanks Microsoft, for catching up withโ€ฆ 2013. Better late than never, I guess?

๐Ÿ‘‰ What other โ€œfinally!โ€ feature are you still waiting for?

Remy van Duijkeren

Remy van Duijkeren

The Marketing Developer

I build automation and integrations that remove the annoying stuffโ€”using Power Platform, Dynamics 365 & Azure.

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