Congrats Microsoft! You just discovered the most used app in Europe and Asia. 🎉
WhatsApp support is finally coming to Dynamics 365 Contact Center. https://www.microsoft.com/en-us/dynamics-365/blog/it-professional/2025/05/01/announcing-dynamics-365-contact-center-whatsapp-channel-powered-by-azure-communication-services/
Yes, the same WhatsApp we’ve all been using since forever. 😂
Here’s the scoop: 🟢 Powered by Azure Communication Services 📞 Fully integrated into Dynamics 365 📲 And now your support agents can finally talk where everyone else already is
Because let’s be honest: In Europe and Asia, WhatsApp is basically oxygen. You use it to talk to your friends, your mom, your boss… and yes, even your plumber.
But somehow, until now: ❌ Not your customer service agent. 🤷♂️
So thanks Microsoft, for catching up with… 2013. Better late than never, I guess?
👉 What other “finally!” feature are you still waiting for?
