Congrats Microsoft! You just discovered the most used app in Europe and Asia. πŸŽ‰

by May 9, 2025Shorts

Congrats Microsoft! You just discovered the most used app in Europe and Asia. πŸŽ‰

WhatsApp support is finally coming to Dynamics 365 Contact Center. https://www.microsoft.com/en-us/dynamics-365/blog/it-professional/2025/05/01/announcing-dynamics-365-contact-center-whatsapp-channel-powered-by-azure-communication-services/

Yes, the same WhatsApp we’ve all been using since forever. πŸ˜‚

Here’s the scoop: 🟒 Powered by Azure Communication Services πŸ“ž Fully integrated into Dynamics 365 πŸ“² And now your support agents can finally talk where everyone else already is

Because let’s be honest: In Europe and Asia, WhatsApp is basically oxygen. You use it to talk to your friends, your mom, your boss… and yes, even your plumber.

But somehow, until now: ❌ Not your customer service agent. πŸ€·β™‚οΈ

So thanks Microsoft, for catching up with… 2013. Better late than never, I guess?

πŸ‘‰ What other β€œfinally!” feature are you still waiting for?

Remy van Duijkeren

Remy van Duijkeren

Power Platform Automator

Automation and integration aren’t just what I doβ€”they’re what I do best.

I help businesses work smarter by removing friction, automating what slows them down, and connecting systems that should’ve been talking all along.

 

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