Hourly billing is the Internet Explorer of pricing.
Hourly billing is the Internet Explorer of pricing. Technically it works. But... why are we still doing this? You get punished for being fast. You...
Lean folks talk about END-customer value.
Lean folks talk about END-customer value.
'END' is an important qualifier.
Even in B2B software, your customer's customer matters. A lot.
If your software doesn't improve your customer's customer's life, you have not provided value to your immediate customer either.
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Hourly billing kills love.
Hourly billing kills love. I saw it happen again and again at implementation partners. Everything starts fun… and then it slowly burns down. Year 1:...
Hourly billing screws customers
Hourly billing screws customers Hourly billing looks harmless. But it quietly moves all the risk to the customer. - You don’t know the final price....