We created a call center culture.
I cringe every time when I need to make a ticket on a portal.
So, you outsourced the creating of tickets in your system, to me? The customer?
Why don’t you create the ticket, after I explain the problem to you in an email, chat, or a call?
Too much work? Automation can help with that!
A daily newsletter on automation and eliminating friction
🌞 Fun fact: Scrum was created in the time of ICQ, AOL Instant messenger and Skype. Is Scrum just really a reaction to the fact that developers don't know how to talk to other people? Developers didn't have a good chat app to avoid talking to people. Now we have Slack...
Standup meetings Why have a Teams channel where everyone can post what they are struggling with, so anyone can respond to help and start a 1-on-1 call. If we can have 15-min meetings informing everyone once a day.
Complexity <> Sophisticated It can be just overly complex, because the person who created it didn't understand it well enough. Teachers face the challenge of breaking down complex subjects for their students. The ability to simplify abstract ideas without losing...