Dynamics 365 Customer Insights is here

by Sep 27, 2023

Dynamics 365 Customer Insights is here

It’s a combination of two existing apps: – Dynamics 365 Marketing (journey) – Dynamics 365 Customer Insights (data).

See this as the Dynamics 365 Customer Engagement bundle. You pay one price, but it exists out of multiple apps.

It consolidates your customer data and fuels personalized, integrated customer journeys across sales, marketing, and service.

No changes for existing customers – it’s merely a name switch. The core product still stands strong and efficient.

Pricing should be now more dynamic. Customers can access both the data and journey insights, then pay for the capacity they need. We need to see how flexible and expensive this is.

https://cloudblogs.microsoft.com/dynamics365/bdm/2023/09/01/now-generally-available-the-new-microsoft-dynamics-365-customer-insights/

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