Embracing the trend of going paperless? 📝➡️🗑️
Let's talk about frictionless too. A topic often ignored. 🚫🔥
Downloading a PDF that you need to fill it in and then upload it again... Yes, it's digital but you added more friction for the customer. 🚧
These are what I call first generation automation. They only help the employee or, even worse, only the management. 🕹️👔
When going digital, review all the steps in your process and question if you still need them.
Often, they don't make any sense in a digital world.
That's next-gen automation! 🚀🌟