Ninety percent of the friction

by Oct 6, 2022

Ninety percent of the friction of daily life is caused by the wrong tone of voice.

— Arnold Bennett

The sound of the message is itself a message that tells people a lot about you such as your:
– Level of calm or of frustration
– Degree of interest in the person you are speaking to.

We are affected not by what is said so much as how it is said.

Hear what you are saying and check that your voice is sending the message you want to send.

Take care with the sound, the tone of voice, not just the vocabulary we choose.

Subscribe to
The Daily Friction

A daily newsletter on automation and eliminating friction

Related Content

Scrum conceals bad teams.

Scrum conceals bad teams. Far too often, we confuse Scrum with a magic wand that transforms any team into a high-performing 'dream team'. It's tempting to believe that the sprint system, with its regular completion and initiation of tasks, gives us an agile and...

read more

🚀 Process Automations in Microsoft Loop!

🚀 Process Automations in Microsoft Loop! Now you can create Power Automate-backed rules to streamline repetitive tasks in your Loop table. See Loop is slowly...

read more

You don’t control the truth in Production!

You don't control the truth in Production! Now a days multiple teams/projects are working on the same Dataverse production environment. So thinking you can manage the complete production truth in your ALM pipeline is strange. Not every environment is 💯 equal to...

read more
Share This