Hourly billing is the Internet Explorer of pricing.
Hourly billing is the Internet Explorer of pricing. Technically it works. But... why are we still doing this? You get punished for being fast. You...
Power Virtual Agents in the Power Platform sucks.
Power Virtual Agents in the Power Platform sucks.
I never believed in this component. I don't like it.
The chatbots in Power Virtual Agents are scripted and feel very artificial.
I personally never liked to talk to a chatbot myself. There was only one time a chatbot could really help me, without routing the chat to a real human.
This channel is adding friction to customers, instead of helping them. 55% of customers said it took many questions by the chatbot to realize it couldn't help them. Only 6% of organizations say they can deliver a good customer experience using this channel.
But now is ChatGPT entering the field. It feels like a live chat with a human.
Add this quality to Power Virtual Agents and we’ll experience a whole new world of automation of customer service.
Then I will have a look at Power Virtual Agents.
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