Power Virtual Agents in the Power Platform sucks.

Power Virtual Agents in the Power Platform sucks. I never believed in this component. I don't like it. The chatbots in Power Virtual Agents are scripted and feel very artificial. I personally never liked to talk to a chatbot myself. There was only one time a chatbot could really help me, without routing the chat to a real human. This channel is adding friction to customers, instead of helping them. 55% of customers said it took many questions by the chatbot to realize it couldn't help them. Only 6% of organizations say they can deliver a good customer experience using this channel. But now is ChatGPT entering the field. It feels like a live chat with a human. Add this quality to Power Virtual Agents and we’ll experience a whole new world of automation of customer service. Then I will have a look at Power Virtual Agents.