Useless Surface Headphones 2.
I bought the Surface Headphones 2. Innovation with the dial ring, an office lifesaver. Part of my daily gear I use.
The marketing promised me easy-to-replace ear buds. And boy, was it!
But here's the catch. Two years on, the buds perished and guess what? Microsoft falls short on delivering replacements.
They have been out-of-stock for 1.5 years...
Suddenly, my €250 gear is robbed of its utility. Completely useless
The real damage? Trust.
My takeaway? Stock on spare parts while your high-ticket items are fresh off the shelf. Who knows? That flourishing business could be out-of-business when you need them the most.
How many of you have shared similar experiences?