You need a customer service portal?

by Nov 22, 2023

You need a customer service portal?

Think again!

Simply enabling customers to generate support tickets isn’t the game-changer you might think it is.

More ticket-creation channels sound appealing, right? But the reality is different.

If your customers have to bounce between multiple channels before their issue is resolved, you’ve missed the point.

The true merit of a customer service portal lies in the realm of self-service options, like changing their contact informatie.

This really empowers your customers.

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Remy van Duijkeren

Remy van Duijkeren

Power Platform Advisor

Microsoft Power Platform Advisor with over 25 years of experience in IT with a focus on (marketing) automation and integration.

Helping organizations with scaling their business by automating processes on the Power Platform (Dynamics 365).

Expert in Power Platform, Dynamics 365 (Marketing & Sales) and Azure Integration Services. Giving advice and strategy consultancy.

Services:
– Strategy and tactics advise
– Automating and integrating

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