You need a customer service portal?
Think again!
Simply enabling customers to generate support tickets isn’t the game-changer you might think it is.
More ticket-creation channels sound appealing, right? But the reality is different.
If your customers have to bounce between multiple channels before their issue is resolved, you’ve missed the point.
The true merit of a customer service portal lies in the realm of self-service options, like changing their contact informatie.
This really empowers your customers.