Dynamics 365 Customer Insights is here

by Sep 27, 2023

Dynamics 365 Customer Insights is here

It’s a combination of two existing apps: – Dynamics 365 Marketing (journey) – Dynamics 365 Customer Insights (data).

See this as the Dynamics 365 Customer Engagement bundle. You pay one price, but it exists out of multiple apps.

It consolidates your customer data and fuels personalized, integrated customer journeys across sales, marketing, and service.

No changes for existing customers – it’s merely a name switch. The core product still stands strong and efficient.

Pricing should be now more dynamic. Customers can access both the data and journey insights, then pay for the capacity they need. We need to see how flexible and expensive this is.



Subscribe to
The Daily Friction

A daily newsletter on automation and eliminating friction

Related Content

SpecFlow: Great concept, flawed execution.

SpecFlow: Great concept, flawed execution. SpecFlow, a BDD framework designed to make writing scenarios a breeze for requirement analysts. The problem: It falls short of its promise. ❌ The reality? Analysts rarely, if ever, write the specs themselves. Instead,...

read more

What if…? Production has a Staging slot.

What if...? Production has a Staging slot. Staging or QA environment needs to be the same or as close to production as it can be. Preferably, you want to restore a recent backup 💾 from Production as Staging and then deploy your changes 🔄. Kudos 👏 if you've fully...

read more

UUID v7 coming in .NET 9

UUID v7 coming in .NET 9 For those that didn't know, you can create Guids in different ways (algorithms). System.Guid supports UUID v4 out-of-the-box, the most used version. UUID v7 is now added, which creates Guids based on the current time. This means Guids can be...

read more