Embracing the trend of going paperless? 📝➡ī¸đŸ—‘ī¸

by Jul 17, 2023

Embracing the trend of going paperless? 📝➡ī¸đŸ—‘ī¸

Let’s talk about frictionless too. A topic often ignored. đŸšĢđŸ”Ĩ

Downloading a PDF that you need to fill it in and then upload it again… Yes, it’s digital but you added more friction for the customer. 🚧

These are what I call first generation automation. They only help the employee or, even worse, only the management. 🕹ī¸đŸ‘”

When going digital, review all the steps in your process and question if you still need them.

Often, they don’t make any sense in a digital world.

That’s next-gen automation! 🚀🌟

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