Ninety percent of the friction

by Oct 6, 2022

Ninety percent of the friction of daily life is caused by the wrong tone of voice.

— Arnold Bennett

The sound of the message is itself a message that tells people a lot about you such as your:
– Level of calm or of frustration
– Degree of interest in the person you are speaking to.

We are affected not by what is said so much as how it is said.

Hear what you are saying and check that your voice is sending the message you want to send.

Take care with the sound, the tone of voice, not just the vocabulary we choose.

Subscribe to
The Daily Friction

A daily newsletter on automation and eliminating friction

Related Content

SpecFlow: Great concept, flawed execution.

SpecFlow: Great concept, flawed execution. SpecFlow, a BDD framework designed to make writing scenarios a breeze for requirement analysts. The problem: It falls short of its promise. ❌ The reality? Analysts rarely, if ever, write the specs themselves. Instead,...

read more

What if…? Production has a Staging slot.

What if...? Production has a Staging slot. Staging or QA environment needs to be the same or as close to production as it can be. Preferably, you want to restore a recent backup 💾 from Production as Staging and then deploy your changes 🔄. Kudos 👏 if you've fully...

read more

UUID v7 coming in .NET 9

UUID v7 coming in .NET 9 For those that didn't know, you can create Guids in different ways (algorithms). System.Guid supports UUID v4 out-of-the-box, the most used version. UUID v7 is now added, which creates Guids based on the current time. This means Guids can be...

read more