We created a call center culture.
I cringe every time when I need to make a ticket on a portal.
So, you outsourced the creating of tickets in your system, to me? The customer?
Why don’t you create the ticket, after I explain the problem to you in an email, chat, or a call?
Too much work? Automation can help with that!
Power Platform Advisor
Microsoft Power Platform Advisor with over 25 years of experience in IT with a focus on (marketing) automation and integration.
Helping organizations with scaling their business by automating processes on the Power Platform (Dynamics 365).
Expert in Power Platform, Dynamics 365 (Marketing & Sales) and Azure Integration Services. Giving advice and strategy consultancy.
Services:
– Strategy and tactics advise
– Automating and integrating
A daily newsletter on automation and eliminating friction
Backlog: The Black Hole of ideas Is your backlog turning into an ever-expanding universe of forgotten dreams? We all know that mix—a jumble of big ideas and tiny tasks waiting for their day in the sun. Some items linger for years. Why do backlogs grow? Because we...
The Trade-off Between Budgets and Quality ⚖️ In my previous post, I talked about shifting from Estimates to Budgets for feature development 💡. Let's dive deeper. Using a Budget instead of an Estimate introduces a trade-off: Scope and Quality adjust to fit the time...
Budgets instead of Estimates Estimating a feature is difficult and is often a guess (or even a lie). An Estimate is for a fixed scope. So, you need to think deeply how to implement the feature, before giving an Estimate. The business can then use the Estimate to...