The Daily Friction

The Magic of Marketing Automation. Are you tracking each customer interaction? 📝 Are you assessing predictable patterns and behaviors?📊 Or are you still relying on guesswork and intuitions? ❓ Remember, the key to an effective marketing campaign is understanding...

The Most Powerful Question in Tech? Ever 😮 wondered about the most 💪 powerful question you can ask during requirement analyses or bug fixing? Let me let you in on a secret, it's: 'Can you show me how you do that?' Witnessing 👀 how a user performs a task can showcase...

In technology, we often lose sight of the human equation. That seems counterintuitive for customer-based platforms, doesn't it? We talk so much about integration and automation in Dynamics 365, or any other system for that matter, but we spend comparatively little...

The Time-Consuming Reality of Business Process Integration Ever wonder why companies often hesitate to integrate their systems? From an outsider perspective, business process integration seems a no-brainer. It enables streamlined work operations, reduces redundancy,...

Whizzing through Dynamics 365 and Power Platform like a pro, even with zero experience—sounds like a pipe dream? Well, I’ve coached several developers from scratch, turning them into adept professionals in navigating Dynamics 365 and the Power Platform. The thrill in...

Think Dataverse has clinched the low-code/no-code title? Let's toss in a dollop of truth: Picturing a scenario with more than just rudimentary business rules... Envision sparking a Power Automate flow or kicking off a Custom Page from a mere button... Can you imagine...

The secret to marketing success? Integration and automation. 💡 Marketing departments worldwide are reaping the benefits of integrating their CRM with automation tools, such as Dynamics 365 and Power Automate. It's not just about having a good email marketing platform;...

Just blogged 📢: Early-Bound Classes in .NET 4.6.2 and 6.0. Love .NET strong types in Dataverse / Dynamics 365? Fan of generating Early-Bound Classes? But do you also want to use them in .NET 6.0 and beyond? Using the same generated classes in in Plugins (= .NET 4.6.2)...

Unlock the power of customer-driven budget! Customers want estimates.📈 Developers don't understand why and don't want to do it. Developers say estimates are not accurate, so they are useless.🤷‍♂️ But WHY does the customer want it? When you do hourly billing, the risk...

What should you automate? ❌ Don't automate client-facing tasks. Just automate what happens behind the scenes. Your business will run like a well-oiled machine on the inside. And still, give a personal client experience on the outside. Balance is 🔑. Keep the human...

🧹 Cleaning up after your integration test? 🛑 Stop doing that! When you do an integration test, you often need to create a record in the database. These tests are often wrapped in a try..finally statement, where the just created record is being cleaned up in the...